Month: July 2015
Month: July 2015
We develop science-and-data-based frameworks to help people see and work with greater clarity.
Get Better at Remembering People’s Names It’s a problem many of us have experienced: You meet someone new and two seconds later you can’t remember his or her name. This is hugely important in building business connections, so here are a few tips: Get it right the first time. If you’re introduced to someone and… Continue reading Get Better at Remembering People’s Names
Set Aside Time for Your Team to Get Real Work Done As a leader it’s your job to make sure your team doesn’t get burned out. One way to reduce stress and help people focus on what really needs to get done is to schedule uninterrupted work time. When people get distracted, it can take… Continue reading Set Aside Time for Your Team to Get Real Work Done
Encourage More Debate at Work One of the myths about “great workplaces” is that conflict is rare. We believe that workplace disagreements are undesirable, that they’re distracting and hurt productivity. But research reveals that in many cases, disagreements fuel better performance. While personality clashes, or differences in values, can indeed be detrimental, conflicts that center… Continue reading Encourage More Debate at Work
Train Employees on How to Handle Abusive Customers Sometimes the customer is not always right. Certain customers – whether they’re unforgiving, obnoxious, or overly needy – can hurt employee morale, put your company’s reputation at risk, and prove too costly to serve. It’s important to clearly define your ideal and non-ideal customer, and then train… Continue reading Train Employees on How to Handle Abusive Customers