What Not to Say When an Employee Makes a Mistake When one of your employees makes a mistake, what do you say? You might feel frustrated or angry, and ask something like “What were you thinking?” or “What went wrong?” But those kinds of past-focused questions only reinforce the mistake and make the person feel

Working with Someone Who Always Thinks They’re Right A colleague who always thinks they’re right can be extremely frustrating. There are a few ways to keep the relationship productive and professional. The next time you find yourself in a debate with this person, don’t fight back — escalating an argument won’t change their behavior. Instead,

Don’t Make Your Stressed-Out Colleague More Stressed Out When we see a coworker stressed out, we want to help. But even when our intentions are good, we can make things worse. This is a time when it pays to be careful with your words and know what not to say. Avoid talking about yourself and

When You Make a Mistake, Forgive  Yourself If a friend tells you about an ordeal they’re facing or a mistake they’ve made, how do you typically respond? In all likelihood, you offer kindness and comfort. But how do you treat yourself when you make a big mistake? You’re probably much tougher — springing to self-criticism,