European Institute of Science in Management

The Best Leaders Know How to Really Listen

In a world of instantaneous global connection, one of the most authentic modes of communication still is just listening to someone. But listening can be a challenging  skill to master. How can you build your ability? Start by creating space in your day. Block off time in your calendar to reflect on a recent conversation and to prepare for the next one. When a colleague or employee asks for advicemake sure you understand the situation. Before answering, ask a question. Clarify what they really need. And give people your full attention. Look them in the eyePut down your phone and close your laptop. Leaders who make time for uninterrupted face-to-face conversation find that it’s one of their best management tools.
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